Sata Azores Airlines Customer Service +1 888 405 4318

Sata Azores Airlines Customer Service & Flight Information

 Sata Azores Airlines Customer Service Plan for USA

In compliance with U.S. Department of Transportation (DOT) new regulation, SATA International – Azores Airlines has adopted a Customer Service Plan. Below we intend to provide you with our plan details.

Advising on the lowest fare available

Our lowest fares are available through our website. At ticket counters and when calling our Contact Center, customers will be informed that the lowest fare we offer can be found on our website. . Find cheap flights tickets, know flights booking status and get instant 24/7 customer support and much more with Sata Azores Airlines and want to more information please contact our customer care number.+1 888 405 4318.

Sata Azores Airlines Customer Service +1 888 405 4318

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Notify customers of known delays, cancellations and diversions

We do our outmost to keep our flights on schedule. However, unexpected circumstances may occur, leading to flight delays, cancellations or diversions. In such occasions, we will make every effort to notify customers in a timely and accurate manner with the best available information including at the boarding gate at a U.S. airport, on the website and via our telephone reservation system.

We will provide information within 30 minutes of becoming aware of a flight’s status change, meaning flight cancellations, diversions or a delay of 30 minutes or more.

 

Deliver bags on time

We understand the inconvenience caused to our customers when a checked baggage is delayed or misplaced. We will do every possible effort to locate and return mishandled baggage within 24 hours, compensating for reasonable expenses that result due to delay in delivery, as required for international flights, and reimbursing for any fee charged to transport a bag if that bag is definitely lost.

The following guidelines apply:

Reimbursement for reasonable interim expenses, such as toiletries and clothing will be considered upon submission of receipts;

Interim expenses allowances is paid per ticketed customer, nor per bag;

 

Allow reservations to be cancelled without penalty for a defined period of time after purchase

We will allow reservations to be held at the quoted fare without payment, or cancelled without penalty, for at least 24 hours after the reservation is made, if the reservation is made one week or more prior to a flight’s departure.

 

Provide prompt ticket refunds

We will provide prompt refunds when ticket refunds are due. Within 20 days for cash purchases and 7 business days for credit card purchases once we receive your request accompanied by any required documentation. We will also refund fees charged to a passenger for optional services that the passenger was unable to use due to an over sale situation or flight cancellation.

 

Properly accommodate passengers with disabilities and other special needs

We are dedicated to provide a safe and comfortable travel to all customers and properly accommodate passengers with disabilities in compliance with the Air Carrier Access Act (14 CFR Part 382) and handle other special-needs passengers as outlined in our policies and procedures, including during lengthy tarmac delays.

 

Meet customer’s essential needs during lengthy tarmac delays

We have adopted a Contingency Plan that meets our customer’s essential needs during lengthy tarmac delays

https://www.azoresairlines.pt/en/information/customer-commitment/contingency-plan-for-lenghty-tarmac-delays-usa

 

Handling passengers with fairness and respect in case of over sales

There may be rare occasions, when we are unable to provide you with a seat on a specific flight, even though you hold a confirmed reservation. This is referred to as over sales and may occur due to operational requirements, inventory control policies and varying degrees of no-show passengers. When such conditions occur, it is our policy to arrange the first available alternate accommodations and/or compensate eligible passengers in accordance with applicable US Department of Transportation (DOT) regulations and in accordance with our policies and boarding priority procedures.

 

Disclosure of travel itinerary, cancellation policies, frequent flyer rules and aircraft configuration

We will provide clear information to customers about policies and services on our website and through our telephone reservation staff and representatives at the airport.

 

Notifying consumers in a timely manner of changes in their travel itineraries

There are occasions where we need to make changes to our schedules. On such case, our Reservation Representatives will make every attempt to contact you in advance at the phone number or email address provided in your reservation record.

 

Responsiveness to consumer complaints

Anytime that you consider providing us your feedback about our services, please send your correspondence to the following address:

SATA

Customer Care

Av. Infante D. Henrique, 55 - 1º andar

9504-528 Ponta Delgada

Azores - Portugal

Help       +1 888 405 4318

E-mail: customer.care@sata.pt

Fax: (+351) 296 672 098

We will acknowledge receipt of your complaint within 30 days after receiving it, and will send a substantive response within 60 days of receiving the complaint. Please make sure to include your flight details, passenger names, and full contacts, preferably your mailing address.

 

Provide services to mitigate inconveniences resulting from cancellations and misconnections.

In the event of a long flight delay or cancellation we will make every effort to inform you in advance at the contact provided us within your reservation record.

Check:

Delay Notice

Cancellation Notice

Denied Boarding Compensation

Azores Airlines performed the longest direct flight

Last January, the airline performed the longest flight duration, a 09H49M direct flight between Lisbon and Bogotá (Colombia).

The airline achieved, this time, the longest direct commercial flight, flying directly between Oakland (California) and Terceira Island (Lajes, Azores).

This flight was performed with the Airbus A321 LR Neo, registration CS-TSI, and named Inspire. The aircraft flew 7,874 Km non-stop.

This achievement puts the airline in the spotlight in Airbus' records since it exceeds the precedent record of 7600 km of distance traveled between two points.

It is a relevant achievement for SATA Azores Airlines since it reinforces its fleet's versatility and adaptability to medium and long-haul flights.

Despite the aircraft's efficiency recognition, compared to previous models, the contemporary design of the interiors, namely the ergonomics of the seats, offers a new interior atmosphere for passengers without compromising comfort.